Results of Philippines Humanitarian ID mission

The past three weeks have been amazing as we watched the Philippines Humanitarian ID pilot launch. The reception by partners, including the Resident Coordinator who checked in himself,  was astoundingly positive. We did not find one experienced responder who did not understand the challenge of managing or finding contacts during an emergency and how much help Humanitarian ID will be in their work.


We now have 447 responders checked into the Philippines contact list.  As a comparison, the pre-HID humanitarian contact lists only had 421 responders.  You can find all of the previously OCHA-managed contact lists on Humanitarian ID. And, since this data is now stored in a database, you can search and filter as you need. If you are checked into the Philippines, you can access a wide range of (specific) contact lists including:

  1. Full contact list
  2. Humanitarian Country Team
  3. Humanitarian Coordinator
  4. Organization-specific (OCHA, WFP, UNICEF, ARMM-HEART, etc.)
  5. Group-specific (Accountability to Affected, Assessment, Camp Coordination  Management, Cash Working Group, Child Protection, Early Recovery and Livelihood, Education, Emergency Response Preparedness Group, Emergency Shelter, Emergency Telecoms, Food Security & Agriculture, Gender Based Violence, Health, Housing, Land & Property, Humanitarian Communications Group, ICT Network, IM Working Group, Inter-Cluster Coordination, Logistics, Nutrition, Protection, Reporting Network, Water Sanitation Hygiene, etc.)
  6. Location-specific (NCR-Manila and Mindanao), and
  7. Role-specific (Cluster Coordinators, Donor, Admin Officers, Heads of Agencies, etc.)

During the two weeks in-country, we spent a lot of time with real users listening to their thoughts, feedback and wishes. The Philippines provided a collaborative and enabling environment for the HID team to really understand and conceptualize some of the priority features we want to add in the coming months. During our mission, we opened 81 “tickets” while the development team resolved 48 (31 pilot and 17 non-pilot related). The requests ranged from small textual changes to large conceptual ideas.   Overall, the most common requests, in order of priority, that we heard were:

  1. Offline abilities (i.e. native mobile app)
  2. Multiple emergencies per country
  3. Private crisis/security
  4. Organization-specific managers
  5. My lists / favorites
  6. Customized local lists
  7. Search across global and checked-in profiles
  8. Quick actions for managers

In our discussions, we also identified the requirement of a Code of Conduct for members of Humanitarian ID as well as a dedicated Frequently Asked Question section on our website. Both have been created and added to http://hidwp.docksal. We have already heard about our first official check-out. A UNHCR Philippines staff member, being deployed to Nigeria, successfully check-out of the Philippines and into Nigeria. It is quick actions like this one that will keep humanitarian contact lists up-to-date for everyone.

Onwards, The Humanitarian ID Team