Humanitarian IDHumanitarian ID

Questions about contacts

Can I invite people to join?

Yes, of course. Obviously we ask that they are involved in humanitarian response or would be during a humanitarian crises. Simply send them an message with a link to our website – – and encourage them to register and check in.

Can anyone find my information?

Your profile is publicly discoverable, but you control what information you share.  The availability of your crisis-specific details depends on the given situation. Some emergencies will have a public contact list. Others will be “secured” where only verified users can access the contact lists.  We take security seriously and will err on the cautious side. Also see: What is verification and how do I get verified?

Is there a way to create my own contact lists?

We recognize that you will want to create your own contact lists and not only filter a country list by for example an organization or location. Create a list, give it whatever name you want, and start adding contacts. You can then share the list (URL) or save or print it as a PDF.

What is verification and how do I get verified?

Given that many humanitarian crisis unfortunately involve serious security concerns for responders, we knew that ensuring only trusted individuals could find your information in those situations. Therefore, in Humanitarian ID a given crisis can be “locked” thereby only allowing verfied users to find anyone inside the respective contact list.

Verification happens through a distributed model including three groups: UN-OCHA global information management officers, emergency-level UN-OCHA information management officers, and humanitarian cluster information management and cluster officers.  Members of these groups can mark you as verified on H.ID thus giving you access to see contacts within “locked” crisis. Determining if a person is verified can happen through multiple approaches: personal acquaintance, work acquaintance, organization confirmation, etc.

What measures has HID put in place for insecure environments?

You can find five security-related questions and their answers in this downloadable flyer.

My organization is missing. How can it be added?

Humanitarian ID works closely with the project including leveraging their list of organizations. In order to get a new organization added, submit a simple form on their website. Additions will be available within 24-48 hours.

Click here to enter your organization’s details.

Can the system check me out automatically?

We will send you unobtrusive notifications of when we think that you may have left the emergency. You can also add your departure date tupon check-in to a list. This way you will receive a notification reminding you to check out.

We have conducted an early investigation of the use of automatic geolocation, but found that up to 30% of UN-OCHA offices appear in the wrong geographic location given their use of satellite connectivity for Internet. Therefore, we want to make sure we get our approach right and do not make your ever feel that we are pestering you.

How are my contact details on Humanitarian ID if I did not register?

Since Humanitarian ID is used to manage contact lists, managers and editors are able to manually add unregistered users to a specific contact list. This action sends an email (if provided) to you suggesting you register for Humanitarian ID and thereby manage your own contact details on lists.

How do I remove my information from Humanitarian ID?

There are different scenarios which we expect that you may want to remove information from Humanitarian ID.

  1. You want to be removed from a contact list and  have a registered Humanitarian ID account.  In this scenario, log into Humanitarian ID and ‘Check out’ of the respective contact list. This action removes your details from that contact list.
  2. You were added to a contact list, but do not have a Humanitarian ID account. In this scenario, you were added to the contact list by a trusted administrator as they believed that it was imperative you be part of the list.  The best approach here is to accept the invitation that you received by email, claim your general Humanitarian ID account, setup your profile and then modify your details on the respective contact list (or check-out to remove yourself).  By claiming your account, you will be able to control your details on humanitarian contact lists.
  3. You have a registered Humanitarian ID account that you would like completely removed from the system.  In that case, we ask that you  to send us an email at .  We will take action and confirm when the removal is complete.

Will this mean even more email?

During a crisis, we know that you already receive what feels like too many emails. Although you will continue to receive emails, we expect that when people use Humanitarian ID, they will be able to find the right people to contact thereby reducing the times you receive unnecessary emails.

We also intend to find a way to allow you to subscribe and unsubscribe from crises-related email groups.

Do I still use Virtual OSOCC?

The Virtual OSOCC is intended to help early responders to collaborate and share information. Teams can specify if they plan or actually deploy. It is not intended to manage contact lists or give you control over your details in the contact list. Therefore, if you are responding to a humanitarian crisis, we encourage you to check-in on Humanitarian ID and make use of the Virtual OSOCC to share and find relevant response information (e.g. UNDAC activities, links to key documents, etc.)

Questions about security and data privacy

How can I keep my account safe?

  1. Pick a strong password and do not give your password to someone you don’t know and trust.
  2. Never reply to emails asking for your password.
  3. Make sure your email account is secure..
  4. Log out of Humanitarian ID when you use a computer or phone you share with other people.
  5. Be careful when you authorize any third-party app.

How to choose a secure password?

  1. Make the new password significantly different from other previous passwords.
  2. Use a sentence or phrase converted into a string of initials, numbers and symbols.
  3. Use non-standard word uppercasing and spelling like “uPPercasing” and “spelllllllling”.
  4. Don’t use common passwords like “password” “iloveyou” or “12345678”.
  5. Add non-obvious numbers and symbols (note: using “$” for “s” or “0” for “o” is fairly common and likely not enough of a security measure).

How can I change my password?

To change your password, simply click on the following link:

Alternatively, go to your profile on Humanitarian ID, click on your name, then “Preference” and “Change Password”.

Why do I need to update my password every six months?

Updating your password every six months is a security measure. This is one of the security measures Humanitarin ID implements to comply with the UN Office of Information Communication Technology (OICT) regulations.

Should I reply to emails asking for my personal information?

Humanitarian ID will never ask for your password in email, so never reply to any email asking for personal information, even if it claims to be from Humanitarian ID or UN OCHA. If you’re not sure the email is from Humanitarian ID, check out How to recognize phishing email messages or links. It has tips to help you determine if an email is from a legitimate source.

How does Humanitarian ID keep my data secure?

Humanitarian ID is protected with multiple layers of security, including leading encryption technology like HTTPS and Transport Layer Security.

We have ensured that Humanitarian ID cannot be scanned by search engines. So, your contact details will not show up in public searches.

We have made it difficult for an individual user to copy a large number of emails from Humanitarian ID. Only Humanitarian ID managers and trusted partners (verified users) do have advanced abilities to export such information.

All Humanitarian ID users have implicitly committed to abiding by our Code of Conduct. And, finally, should you experience or suspect any abuse, kindly report it to and we will investigate it promptly.

What features does Humanitarian ID have that help me control my information?

As an individual you can decide yourself how much information you put into your profile. No field is mandatory – though obviously to make the best use out of Humanitarian ID, you provide as much information as you feel comfortable with.

In addition, you do have the option to share certain information (like your email address or your phone number) with specific people only – this feature is called “My Connections”.

If you want to create lists yourself, you can do so, deciding yourself on who should be able to see and/or join your self-created contact list. (Link to YouTube Video)

Lastly, some lists are ‘locked’ and only visible to users who have been verified by our administrators (i.e. OCHA’s and clusters’ information management officers). If you are not a verified user yet, contact your local information management officer or contact us at .

Is my information secure?

More technical security measures we have taken:

  • User authentication takes place via OpenID Connect, which provides a secure way for an authentication service to confirm a successful user sign in action to client applications.
  • Client applications (e.g. sign all requests to the Node.js web services (using an API key and secret issued by service).
  • User-to-service, user-to-client application, client application-to-service, and service-to-service connections are encrypted using SSL.
  • API keys and secrets can be expired and reissued.
  • Users are protected against CSRF attacks on the authentication service using the Node.js express-csurf middleware.
  • Users are protected against CSRF attacks on the site and Humanitarian ID app using Drupal’s form system and AngularJS’s XSRF-TOKEN approach.

This information is also downloadable in pdf.

What will you do with my data?

We promise that we will:

  1. take all precautions and actions possible to ensure that your data forever remains safe and secure. In more dangerous crises, we will apply additional security and only allow users who are verified by an administrator to access contact information;
  2. never share your data with people who are not checked into your crisis. When authorized, all profile information (including name, group, phone number, email address, photo, and any location or additional information that you provide) is visible to other people who are checked into the same crisis;
  3. never share your password;
  4. never publish any data that you do not explicitly provide;
  5. never sell your data;
  6. encrypt all connections through the use of SSL. This security will apply to User-to-service, user-to-client application, client application-to-service, and service-to-service connections;
  7. require your authorization to third-party websites to access H.ID on your behalf to enable authentication on their website;

Questions about the system (more technical)

Who owns and runs Humanitarian ID?

The Humanitarian ID solution has been created and is maintained by the United Nations Office for the Coordination of Humanitarian Affairs (OCHA). OCHA freely provides the solution to the humanitarian community.

Who manages Humanitarian ID everwhere?

The system currently has three levels of management:

  1. Global administration which is managed by UN-OCHA in Geneva, Switzerland.
  2. Country-level administration which is managed by UN-OCHA in the respective country. If UN-OCHA is not present, trusted partners can take on this roll.
  3. Country-level editors are key, trusted members within humanitarian clusters/sectors who have the ability to edit user profile and check-out responders who have left (but not checked-out themselves)

We also provide an Organization-level management role where focal points can modify any checked-in responders related to their respective organization.

Is there an app in the Apple App store or Google Play store?

Yes, please download our app in Google Play or the Apple App Store. Enjoy!

Why not just use Google, Facebook or Twitter for central authentication?

We saw two major problems with using the major (privately-owned) authentication services:

1) they are privately owned and we had no control over the data you would provide them, and

2) not everyone uses one of these given platforms.  We wanted to provide a completely independent, non-commercial solution that has you at the heart – not a private company.

Plus, we are concerned about how your data is used.

Can I sign into other sites with my Humanitarian ID?

The Humanitarian ID authentication mechanism is already the single authentication mechanism for the Online Project System (OPS),, the IASC website, ReliefWeb, JIPS/DART, ACAPS, FactR, HXL and the Humanitarian Leadership Academy.  We will be adding other websites throughout 2017.

How do I integrate Humanitarian ID into my website?

Send us an email and we will be in touch. .

Can I build a feature for Humanitarian ID?

Yes! Humanitarian ID has been “open” from the very beginning. If you would like to contribute a feature (or extend) the solution, feel free to get in touch at